Frequently Asked Questions
How do I make an Order?
Using our website, find the product or products you would like and simply contact us to place your order. You can either phone us on 01452 386400, e-mail us at info@macronstoregloucester.com, or use the enquiry function at the top of the page.
How long will my order take?
Delivery times are between 10 - 14 days with exceptions on customised/personalised items. Macron will contact customers to advise on the estimated delivery times for your order.
How do I pay for my goods??
Once you have placed your order, you may pay by BACS, cash, cheque, and credit or Debit card either in person or via the telephone. Payment in full is required for the goods and carriage at the time of ordering. Once payment has been authorised, the order will be processed.
How much is delivery?
The price varies depending on the size of the order and where the goods are being sent. Please contact us to find out more.
How much is the embroidery set up?
This price varies depending on the needs of each customer. Please contact us to find out more.
When is the peak time for ordering?
The busiest time of the year is July, August and September, so if you require kit around this time, we advise that you order 4-5 weeks in advance. However, we will always try our best to meet your deadlines in this busy period.
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